Yellowbird Quality Management System
Yellowbird is committed to pursuing operational and service delivery excellence and quality in all aspects of our business. We have successfully completed the NDIS Commission certification audit.
Yellowbird’s Quality Management System complies with the ISO 9001:2008 standard, and our policies and procedures reflect our commitment to delivering high quality support services and ensuring the safety and wellbeing of our clients and staff.
When you become a client of yellowbird, you get access to our member portal where you can view our most referred to policies, procedures and handbooks.
Yellowbird is committed to pursuing operational and service delivery excellence and quality in all aspects of our business. We have successfully completed the NDIS Commission certification audit.
Yellowbird’s Quality Management System complies with the ISO 9001:2008 standard, and our policies and procedures reflect our commitment to delivering high quality support services and ensuring the safety and wellbeing of our clients and staff.
When you become a client of yellowbird, you get access to our member portal where you can view our most referred to policies, procedures and handbooks.
Privacy Policy
Purpose and Scope
The Privacy Policy implemented by Yellowbird extends to and covers all operations and function of the organisation. All management, employees, contractors, sub-contractors, vendors, service providers, customers, agents or any other third parties that have access to and/or utilise personal information collected and/or held by Yellowbird must abide by this Privacy Policy.
The objective of the Privacy Policy is to ensure that a sound privacy foundation and framework is established and maintained by Yellowbird and the company complies with the relevant Privacy legislation – Privacy Amendment (Enhancing Privacy Protection) Act 2012 (C’th), Privacy Regulations 2013 (C’th), Privacy and Personal Information Protection Act 1998 (NSW) and others.
Further Privacy training is covered in Yellowbird Induction Training Program that all employees complete as part of induction.
Ownership of Personal Information
All personal information collected, held or shared by Yellowbird must be done so in accordance with this Privacy Policy. Yellowbird retains the right to take reasonable steps to ensure that its Privacy Policy is properly adhered to.
In every department or function of Yellowbird where personal information is collected, the person to whom the information is given or the application is addressed is responsible for ensuring compliance with this Privacy Policy.
It is the responsibility of all employees and other relevant parties to ensure that they understand and adhere to the Privacy Policy implemented by Yellowbird and that they maintain up-to-date knowledge of changes or any new privacy policies and procedures.
Ignorance of the existence of any privacy policies and procedures will not be an acceptable excuse for non-compliance.
Contractual Arrangements
Yellowbird will ensure that all contractual arrangements with third parties adequately address privacy issues.
Availability of Privacy Policy
Yellowbird will ensure that a copy of the Privacy Policy is available to all job applicants and customers if requested. The Privacy Policy is available on the company website.
Collection of Information
Collection of personal information by Yellowbird will be reasonable, lawful and not intrusive. A person from whom personal information is requested must be told:
Use and Disclosure
Yellowbird will only use or disclose information for the purpose for which it was collected unless the person has consented, or the secondary purpose is related to the primary purpose and a person would reasonably expect such use or disclosure, or the use is for direct marketing in specified circumstances and with the permission of the person, or in circumstances related to public interest such as law enforcement and public or individual health and safety.
Data Security
Yellowbird will take all reasonable steps to protect the personal information it holds from misuse and loss and from unauthorised access, modification or disclosure.
Access to Personal Information
Any person who has provided personal information to Yellowbird for whatever reason may gain access to that information by contacting [position].
Complaints Procedure
Any complaints or requests for information regarding privacy must be handled in accordance with the following procedure:
The Privacy Policy implemented by Yellowbird extends to and covers all operations and function of the organisation. All management, employees, contractors, sub-contractors, vendors, service providers, customers, agents or any other third parties that have access to and/or utilise personal information collected and/or held by Yellowbird must abide by this Privacy Policy.
The objective of the Privacy Policy is to ensure that a sound privacy foundation and framework is established and maintained by Yellowbird and the company complies with the relevant Privacy legislation – Privacy Amendment (Enhancing Privacy Protection) Act 2012 (C’th), Privacy Regulations 2013 (C’th), Privacy and Personal Information Protection Act 1998 (NSW) and others.
Further Privacy training is covered in Yellowbird Induction Training Program that all employees complete as part of induction.
Ownership of Personal Information
All personal information collected, held or shared by Yellowbird must be done so in accordance with this Privacy Policy. Yellowbird retains the right to take reasonable steps to ensure that its Privacy Policy is properly adhered to.
In every department or function of Yellowbird where personal information is collected, the person to whom the information is given or the application is addressed is responsible for ensuring compliance with this Privacy Policy.
It is the responsibility of all employees and other relevant parties to ensure that they understand and adhere to the Privacy Policy implemented by Yellowbird and that they maintain up-to-date knowledge of changes or any new privacy policies and procedures.
Ignorance of the existence of any privacy policies and procedures will not be an acceptable excuse for non-compliance.
Contractual Arrangements
Yellowbird will ensure that all contractual arrangements with third parties adequately address privacy issues.
Availability of Privacy Policy
Yellowbird will ensure that a copy of the Privacy Policy is available to all job applicants and customers if requested. The Privacy Policy is available on the company website.
Collection of Information
Collection of personal information by Yellowbird will be reasonable, lawful and not intrusive. A person from whom personal information is requested must be told:
- the company’s name (if external to the company);
- the purpose of collection;
- that they can get access to their personal information in order to check its accuracy; and
- what will be done with the information.
Use and Disclosure
Yellowbird will only use or disclose information for the purpose for which it was collected unless the person has consented, or the secondary purpose is related to the primary purpose and a person would reasonably expect such use or disclosure, or the use is for direct marketing in specified circumstances and with the permission of the person, or in circumstances related to public interest such as law enforcement and public or individual health and safety.
Data Security
Yellowbird will take all reasonable steps to protect the personal information it holds from misuse and loss and from unauthorised access, modification or disclosure.
Access to Personal Information
Any person who has provided personal information to Yellowbird for whatever reason may gain access to that information by contacting [position].
Complaints Procedure
Any complaints or requests for information regarding privacy must be handled in accordance with the following procedure:
- Contact the Privacy Officer – The incumbent of the position [Managing Director] will handle any complaints and explain the procedure involved.
- Confidentiality – Any complaint will be dealt with in the strictest of confidence.
- Outside Assistance – Whilst the company will make every effort to resolve any complaint within the organisation, any person who feels their privacy has been breached has the right to take the complaint to the Privacy Commission.
|